FAQs

What are the system requirements for My Craft Studio?

Please note that My Craft Studio requires a printer to be installed on your computer to work correctly – this is so we can determine the available paper sizes for the software to use.

Can I use My Craft Studio on a Mac/iPad/Android tablet?

The My Craft Studio and Click, Print, Go! software can only run on Windows, however all the artwork files are fully compatible and editable with any compatible device or graphics program. For devices without a CD drive, you can transfer the artwork to a USB stick/SD card/external hard drive or a cloud service such as Dropbox, Google Drive or iCloud.

How do I use the free downloads?

All our free downloads are saved as Zip files, and you will need to extract these to use them. To do this, just open the downloaded file once it has completed and look for the Extract button – click this, and choose where you want to save the files. If you’re using My Craft Studio Professional or Elite, just browse to your Documents folder, then choose MCS Artwork and My Downloaded Artwork. If you’re using My Craft Studio standard, browse to your C: drive, then into Program Files (x86), My Craft Studio, My Downloaded Artwork. Hit the Extract button and enjoy your artwork!

Can I use my own images in My Craft Studio? What about PDFs?

You can use any image in My Craft Studio that is saved as a JPEG or PNG file – most digital cameras and smartphones use the JPEG file format, so you should be able to use these straight away.  If you wish to use any other image format, or if you had a PDF file (e.g. downloads from our sister brand Tattered Lace or from other brand’s CD-ROMs), these will need to be converted first – you can do this by using a free online tool called CloudConvert at www.cloudconvert.com.  Just upload your file, click convert and then download your JPEG image(s).

How do I use custom fonts in My Craft Studio?

My Craft Studio’s text features use any fonts that are installed on your computer.  If you download fonts from the internet or a CD-ROM, just install as normal and they will show in the fonts dropdown in My Craft Studio.

If you’re using Windows 10 with latest updates, fonts you install normally may not show – to fix this, just right-click on the font file you’re downloaded and choose Install for All Users.  This should then show as normal in My Craft Studio.

I’m getting a “Requested registry access is not allowed” error?

This error message is caused by the Standard version of My Craft Studio being older than the version of Windows on your PC, and so not being aware of the newer security features. But all you need to do to fix this is right-click on the icon either on your desktop or Start Menu/Start Screen for My Craft Studio and select Run as Administrator from the options that appear. This will bring up a yellow Windows security confirmation screen – just click Yes and the software should load for you.

I’ve upgraded from Professional to Elite, and I can’t find my artwork?

My Craft Studio Elite is an upgrade to the Professional version, and will uninstall Professional but your artwork (from both Professional and Standard) should remain where it is.  However, if after installing Elite you can’t find your artwork from Professional, it may have been moved into a temporary folder.

If you open up your Documents folder, you’ll hopefully see a folder called My Craft Studio Artwork TMP – in this folder you should find My Artwork and within that should be your other Professional titles.  You can press Ctrl+A and right click and choose cut, then open Documents>MCS Artwork>My Artwork, click in an open space and choose Paste.  Your previous My Craft Studio titles should then be put back in the right place.

Projects printed from My Craft Studio are coming out smaller/larger than on screen?

This issue is often to do with scaling in your printer settings. First, ensure the project you’re working on is set to the correct paper size on the Print tab in My Craft Studio. Next, click Print and in the box that lets you choose your printer, no of copies, etc. click Preferences and check that the paper size in your printer settings matches that in My Craft Studio. Also check there are no options for Borderless printing or Fit to Page enabled and that any scaling is set to 100%. These options vary between printer manufacturers and models, so refer to your printer manual for any further details.

I get an error saying “My Craft Studio has encountered a problem and needs to close” – what can I do?

My Craft Studio requires an element of Windows called .NET Framework 3.5 to be installed and active to work correctly.  This should be installed on most modern Windows installations, but sometimes Windows updates can cause problems with this, or it may not be enabled.

To check, go to your Control Panel by clicking the Start button on your PC and either clicking the option for Control Panel or typing it in the search box.  When on the Control Panel screen, click the Programs & Features option, and then choose “Turn Windows features on or off”.  In the box that opens, make sure there is a tick in the .NET Framework 3.5 option.  If there isn’t, tick the box and click OK, which will then install this for you.  If this is ticked, you can try unticking and clicking OK to remove this, and then going back into the options and ticking and clicking OK to reinstall.

You can also try installing this by downloading from Microsoft’s website via the below link (this may not work on newer Windows PCs):
https://www.microsoft.com/en-us/download/details.aspx?id=22

If you still have problems after this, don’t hesitate to contact us for more help.

I’m getting the error #2046 with my Click, Print, Go! discs?

This error is caused by caching issues in a recent update to Adobe Flash, the software our Click, Print, Go! discs run on. To fix this, go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html, uncheck the “Store common Flash components to reduce download times” option, click confirm and then restart your computer.

If this doesn’t work, it sometimes only works if done in Internet Explorer. To do this, copy the above link, open Internet Explorer by clicking your Start button and typing Internet Explorer and then paste the link into the address bar at the top of the screen.

I’m getting the error #2032 with my Click, Print, Go! discs?

This error code affects a small number of customers using newer versions of Windows but older Click, Print, Go! discs, and unfortunately we don’t have a fix for this.  You can still access the artwork on your discs but without using the Click, Print, Go! interface.  To do this, insert the disc into your PC and either choose “Open folder to view files” on the Autorun box that appears, or open File Explorer and browse to your CD/DVD drive. You’ll then find the artwork in the category folders.

Alternatively, you can access this artwork within My Craft Studio – see the Tutorials tab above for video instructions on how to do this.

What is the Angel Policy for My Craft Studio?

There are no restrictions on how many handmade projects* can be sold when made using the artwork from My Craft Studio CD-ROMs or Designer’s Directory USBs.

There is no restriction on where handmade projects can be sold. Permission is given to sell projects online, at craft fairs, in local shops, on market stalls and other appropriate venues.

Projects include, but are not limited to, cards, stationery, gifts, home decor, clothing decorated using printed fabric or fabric transfer sheets and altered art projects.

Permission is given for designs to be transferred and cut out using electronic cutting machines. These items can then be sold within the permissions of this Angel Policy.

Printing and selling sheets or designs from our artwork collections without them being creatively amended using the functions of the My Craft Studio graphics program is not permitted.

If you create a design yourself using any artwork from within an MCS USB or download you may print these on a home printer only (they must not be printed professionally or at any professional printing facility) these may be sold. Mass production is strictly forbidden. No designs of any kind may be sold digitally.

Creating craft kits for workshops is permitted but bulk selling of the designs used in the workshop is not permitted.

* An item that may be sold under this Angel Policy is considered to be a ‘project’ when it has been handmade or hand finished.

Please be advised that it is your responsibility to check the angel policy when using images other than those provided by My Craft Studio to create projects for sale.

All artwork on My Craft Studio USBs is created under our own license, is for personal, small scale use only and is not transferrable to any business or other commercial organisation by the person purchasing the USB or download. If you are interested in a commercial licence for our artwork, please contact us on help@highlightcrafts.com with an indication of how much you expect to use, and how you wish to use them.

Please note, any licenced products will have their own angel policies.