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Home Shop Showcase Club Projects Support
Technical Support

Use this section to help answer all of your questions about My Craft Studio™ products.

Technical support is free of charge provided that you have purchased a product from ourselves or one of our recognized suppliers.


Telephone

Telephone Number

Available Monday to Thursday 9am - 5pm, Friday 9am - 3pm GMT with answer phone after hours.
Freephone number from a BT landline, calls from other networks and mobiles may be subject to charge.

Email

Type this into the TO address field on your email provider

Upon sending an email to us a support ticket will automatically be generated for you.
Contact betwen ourselves and the customer is recorded in the ticket.

FAQs

I have installed the program but can't find the artwork?

On the left you will see a list of folders, double click on the 'My Artwork' folder, you will then see the CD's you have installed on your computer appear below. Navigate through the folders until your artwork appears underneath 'Images'.

How do I save my project?

When you are ready to save your project left click on the 'Save' button from the top menu, a window will appear where you can select a location to save your file.

How do I open my saved project?

From the top menu select 'Open', a window will appear where you can open files that have been saved.

Tutorial Videos


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